FAQ's

We know that when you’re shopping for your pet, you want clear answers without having to search too much. This page covers the most common questions we receive so you can quickly find what you need.

Orders & Processing

How long does it take to process my order?
Orders are usually processed within 1–2 business days. During this time, we prepare and organize your order for shipment.

Can I change or cancel my order?
If you need to make changes, please get in touch with us as soon as possible. We’ll do our best to assist before your order is processed.

Shipping & Delivery

How long does delivery take?
Delivery typically takes 4–6 days after your order has been shipped.

Do you offer free shipping?
Yes, we provide free shipping on all orders.

Which carriers do you use?
We work with trusted carriers such as USPS and UPS.

Will I receive tracking information?
Yes, once your order is shipped, you’ll receive a tracking number by email.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery.

Can I return a used product?
For hygiene reasons, we only accept returns for items that are unused and in original condition.

How long does it take to receive a refund?
Once your return is received, your refund is processed within 10 days.

Payments & Security

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Visa Electron, Maestro, JCB, Discover, and Diners Club.

Is my payment information safe?
Yes, all transactions are processed securely using encrypted connections and trusted payment providers.

Support & Contact

How can I contact Aqusten?
You can reach us anytime using the details below:

Email: support@aqusten.shop
Phone: +1 (835) 225-4577

We usually respond within 24 Hours.

Where can I find more information?
You can visit our Shipping Policy, Refund Policy, or Terms of Use pages for detailed information.

Still Need Help?

If your question isn’t listed here, feel free to reach out. We’re always happy to help.

At Aqusten, we believe support should feel simple, clear, and human — because every customer deserves that.

Aqusten
Email: support@aqusten.shop
Phone: +1 (835) 225-4577
Address: 8010 Lake Blvd, San Antonio, TX, 78201, United States